The Consumer Protection Unit is one of the local consumer programs throughout the Commonwealth working in cooperation with the Massachusetts Attorney General’s Office.
Consumer Protection staff are trained to mediate complaints through an informal process involving letters and telephone calls from the consumer and the business, in an effort to reach a mutually agreeable settlement. If Consumer Protection staff are unable to resolve your complaint, staff members will discuss the option of redress through small claims court, face-to-face mediation or a private attorney.
CONSUMER PROTECTION COMPLAINT FORM
Should you have a complaint, please fill out an e-complaint by clicking HERE to reach the Massachusetts Attorney General's website. The NWDA will receive your complaint from the AGO and contact you to discuss it further. The Consumer Protection Unit does not provide legal advice or opinions.
Read about the March 22 Operation Money Wise conference in Wellesley for vets, servicepeople and their families HERE.
IRS Warns of Pervasive Telephone Scam
Victims are told they owe money to the IRS and it must be paid promptly through a pre-loaded debit card or wire transfer. If the victim refuses to cooperate, they are then threatened with arrest, deportation or suspension of a business or driver’s license. In many cases, the caller becomes hostile and insulting.
“This scam has hit taxpayers in nearly every state in the country. We want to educate taxpayers so they can help protect themselves. Rest assured, we do not and will not ask for credit card numbers over the phone, nor request a pre-paid debit card or wire transfer,” says IRS Acting Commissioner Danny Werfel. “If someone unexpectedly calls claiming to be from the IRS and threatens police arrest, deportation or license revocation if you don’t pay immediately, that is a sign that it really isn’t the IRS calling.” Werfel noted that the first IRS contact with taxpayers on a tax issue is likely to occur via mail
More information on how to report phishing scams involving the IRS is available on the genuine IRS website, IRS.gov.
See also: the FTC's Tax-related identity theft
By Amy Hebert, FTC Consumer Education Specialist
It sounds pretty good: you walk into a store like any other customer. Then 20 minutes later, you’re done, ready to write a report that will earn you $50. And then you can do it again.
If Shopper Systems and some companies like it were to be believed, mystery shopping jobs like this were not only widely available, but could generate “insane profit.” All for just $2.95 for training and a week’s trial, then $49.95 a month after that for an up-to-date list of interested retailers — and you’d be free to cancel any time.
But they couldn’t be believed, the FTC says. According to the FTC’s complaint, people who paid to be mystery shoppers found there were few, if any, jobs in their area. And the jobs that did exist paid a lot less than $50. People who tried to cancel found they were still charged $49.95 a month, not knowing they were also enrolled in a second “opportunity” running their own webstore.
The companies and people behind the alleged scam have agreed to settlements with the FTC that ban them from selling business or work-at-home opportunities and require them to surrender assets to the FTC.
Legitimate mystery shopping opportunities are out there, but so are plenty of scams. Don’t pay to be a mystery shopper — information about mystery shopping jobs should be free, and certifications offered are often of little value. Many professionals in the field consider mystery shopping a part-time activity, at best, and opportunities generally are posted online by marketing research or merchandising companies.
Want to learn more about these kinds of scams and get tips on finding legitimate mystery shopping jobs? Read Mystery Shopper Scams at ftc.gov/bizopps.