The Consumer Protection Unit is one of the local consumer programs throughout the Commonwealth working in cooperation with the Massachusetts Attorney General's Office.
A Consumer Protection specialist provides assistance through an informal process involving letters and telephone calls from the consumer and the business, in an effort to reach a mutually agreeable settlement. If Consumer Protection staff members are unable to resolve your complaint, they will discuss the option of redress through small claims court, face-to-face mediation or a private attorney.
CONSUMER PROTECTION COMPLAINT FORM
Click HERE to fill out a Consumer Protection Complaint form.
Forms can be submitted using the following methods:
* Email: NWD.CPU@State.MA.US
* Fax: (413) 584-3635 in Northampton or (413) 773-3278 in Greenfield
Northwestern District Attorney Northwestern District Attorney
Consumer Protection Unit or Consumer Protection Unit
1 Gleason Plaza 106 Main Street
Northampton MA, 01060 Greenfield MA, 01301
Note: The Consumer Protection Unit does not provide legal advice or opinions.
CONSUMER PROTECTION NEWS ITEMS
Why are you getting so many calls? Odds are, many of the calls you’re getting are from scammers. Read how to stop unwanted calls on your cellphone, landline and VOIP (Internet-based calls) HERE.
THE JURY DUTY SCAM IS BACK!
If the Sheriff’s Department calls saying that you failed to report for jury duty, what do you do? Read more about JURY DUTY SCAMS here.
IRS alert about scam IRS "refunds."
The Internal Revenue Service is warning taxpayers of a quickly growing scam involving erroneous tax refunds being deposited into their bank accounts. The IRS also offered a step-by-step explanation for how to return the funds and avoid being scammed.Read more HERE.
From the FTC: Auto Repair Basics
The best way to avoid auto repair rip-offs is to be prepared. Knowing how your vehicle works and how to identify common car problems is a good beginning. It's also important to know how to choose a good mechanic, the kinds of questions to ask, and your consumer rights. This kind of information may help you keep a lid on mechanical mistakes. Read more at the FTC page HERE.
Do Not Call registrations don’t expire
Someone pretending to be from the FTC is sending out fake emails telling people that their Do Not Call registration is expiring. The emails use the FTC’s logo and send people to a phony Do Not Call website to register their numbers again.
Don’t buy it. Do Not Call registrations never expire. Once you add a number to the Do Not Call Registry, you don’t need to register it again -- ever. We only remove your number when it’s disconnected and reassigned, or if you ask us to remove it.
Are you already on the Registry and still getting a lot of unwanted calls? Odds are, many of those calls are from scammers. Check out our article on blocking unwanted calls to learn more about what you can do.
For the past 45 years, the Northwestern District Attorney’s Office has worked directly with the MA Attorney General’s office to protect our consumers, to protect you against scams and fraud.
- Identity Theft Risk
- Identity Theft Victim
- Free Trial Offers
- Fraudulent Telemarketing Calls
- Foreclosure Prevention Scams
- Debt Collectors
- Credit Reports
- Pass on Information About Scams to your fellow seniors
- Vets: Protect Yourself from Debt Collection Scams
- "IRS" Phone Scams
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