Consumer Protection

In Hampshire County - (413) 586-9225
In Franklin County - (413) 774-3186

The Consumer Protection Unit is one of the local consumer programs throughout the Commonwealth working in cooperation with the Massachusetts Attorney General's Office.

A Consumer Protection specialist provides assistance through an informal process involving letters and telephone calls from the consumer and the business, in an effort to reach a mutually agreeable settlement. If Consumer Protection staff members are unable to resolve your complaint, they will discuss the option of redress through small claims court, face-to-face mediation or a private attorney.

Note: The Consumer Protection Unit does not provide legal advice or opinions.


Read about the Top Frauds of 2019 HERE from the FTC.

Imposter Scams were #1. The Social Security was the top government fraud scam and phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000 in 2019.

Impacted by the Equifax breach? Read more from the FTC HERE about claiming your benefits.

What should you know about gift cards? Click HERE for tips from the FDIC.

Bombarded by scam calls? You're not alone. Read more from the FTC HERE.




Buying gift cards? Click HERE for tips from the FTC.

Don't get scammed this holiday season. Click HERE for the FTC's Top Tips for Avoiding Scams at the Holidays.

The FTC Is Sending Refund Checks Totaling Over $1.8 Million to Consumers Defrauded by “Risk-Free” Trial Offers for Skin Care Products READ MORE FROM THE FTC HERE.


US Census 2020: Click HERE for what you need to know from the FTC.


Don't fall victim to a Medicare or Affordable Care Act open enrollment scam. Read more from the FTC HERE.


Social Security is not trying to take your benefits. There's a new twist on the Social Security scam with imposters saying your bbenefits will end. The Social Security Administration scam is the number one scam reported to the FTC right now. People filed nearly 73,000 reports about Social Security imposters in the first six months of 2019, with reported losses of $17 million. Read more from the FTC HERE.


Beware of fake checks! 
Advanced graphics and printing technologies allow scammers to easily create fraudulent and hard-to-detect counterfeit checks. Before you cash a potentially fake check, read more HERE from the Federal Deposit Insurace Corporation.


Don't fall for a romance scam!

If an online love interest asks you for money, walk away! Read more from the FTC on how to spot and protect yourself from online romance scams.