Employment Opportunities


DATE:                                  JUNE, 2017


The Northwestern District Attorney’s Office’s Consumer Protection Unit (CPU) is part of a network of 18 Local Consumer Protection Programs throughout the state which receive grant funding from the Attorney General’s Office.  The CPU works to resolve consumer complaints through an informal mediation process and provides education and outreach programming, as well as consumer information and referrals, to residents and community groups throughout both counties. Assisting consumers in becoming informed and educated is a central part of the work of the CPU.  The Case Coordinator works under the supervision of the CPU’s Director on local consumer matters and also collaborates on community outreach and education projects involving other NWDAO Units.


  • Adhere to the AGO's guidelines in the administration, processing and mediation of consumer complaints, including participation in their mandatory meetings, telephone conference calls and training programs;
  • Field consumer calls and walk ins, assess and analyze consumer issues,  convey information,  make appropriate referrals, document and maintain files, and send  correspondence;
  • Provide consumer education to callers and walk-ins, determine their individual needs for either a formal complaint or a referral to an appropriate state or federal agency;
  • Mediate cases between businesses and consumers through an informal process involving letters and telephone calls to the consumer and the business, in an effort to reach a mutually agreeable settlement;
  • Communicate daily with the Consumer Protection Unit Director on all cases and calls;
  • Conduct community education, outreach, presentations, health/safety fairs and workshops, individually, with other Office Units and/ or with the Consumer Protection Director;
  • Consult with other Units within the NWDA, especially the Victim Witness Advocacy Unit, Elders and Persons with Disabilities Unit and the Community Outreach and Education Unit to promote consumer education and outreach efforts;
  • Input  consumer and case related data into CPU’s database and assist the Director in the collection and provision of statistical data;
  • Working in collaboration with the CPU’s Director and the NWDAO’s Communications Unit,  assist with the  updating and maintaining of consumer-related information on the Office’s website; 
  • Maintain confidentiality in regards to consumer information;
  • Participate in informal and formal trainings and professional development relating to consumer protection matters.


  • Associates degree
  • Experience working with the public
  • Excellent Communication skills-must possess the ability to be impartial and respectful to both the consumer and the business at all times and also have the ability to listen attentively
  • Excellent organizational skills and ability to multi-task
  • Must Possess basic computer skills i.e. Microsoft, Excel, Access

SALARY RANGE:  $30,000 – $33,000 plus medical and other employee benefits.

Applicants must submit cover letter, resume and Employment Application Form, (form located below) to martha.murphy-kane@state.ma.us



Date:                                        March, 2017

Position Title:                          Forensic Investigator and Fraud Examiner

Main functions:               

To assist in the investigation, evaluation, and prosecution of economic crimes within the 47 communities of the Northwestern District.    Work effectively with prosecutors, state police detectives, local law enforcement, financial institutions and businesses, elder and disabled protective services, and others to achieve justice for the victims of economic crime or financial abuse.

Duties & Responsibilities:

  • Investigate, evaluate, and assist with the prosecution of economic crimes referred to the Northwestern DA’s office. The Forensic investigator and Fraud Examiner shall maintain the highest ethical standards in every aspect of work including rigorously maintaining confidentiality
  • Collect and organize relevant data from financial records, digital evidence, victim and witness statements, law enforcement, ADAs, Victim Witness Advocates, and other sources for prosecution of cases.
  • To assist with preparation for grand jury indictments, District Court arraignments, and Superior and District Court trials.
  • Responsible for working with ADAs and staff on organizing, categorizing and production of discovery on economic crimes.
  • Participate in case management meetings to effectively evaluate and investigate cases for prosecution. Complete work in a timely fashion by anticipating the needs of prosecutor and prioritizing time sensitive matters.
  • Develop, maintain and update time standards, best practices, and written protocols (with the assistance of the District Attorney and First Assistant District Attorney) for the effective and timely investigation, evaluation, and prosecution of economic crimes.
  • Testify as a witness on financial fraud, embezzlement, and elder financial abuse cases.
  • Prepare ADAs or state police detectives/local police investigators to obtain documentation or interview witnesses/ defendants about criminal activities.
  • Work with ADAs to prepare grand jury subpoenas, witness summons, search warrants, preservation letters, and keeper of records requests as needed.
  • Perform any other duties related to the position of  Forensic Investigator and Fraud Examiner as requested by the District Attorney, First Assistant District Attorney, or assigned Assistant District Attorneys  when needed

    Salary and work hours:    The Forensic Investigator and Fraud Examiner is a part-time employee, working 15 hours per week, with a schedule of hours to be established by the First Assistant District Attorney. The rate of compensation is $35 per hour, with no benefits.

    Qualifications and Requirements:   Bachelor’s Degree in Business Administration or Accounting.  Certified Public Accountant and/or Certified Fraud Examiner preferred.  Must have a background in financial auditing and/or economic crime investigation and prosecution.  Must be able to work well with others and be an integral part of the prosecution team; be patient, diligent, and meticulous in conducting investigations and prosecutions; possess good judgment; be a person of integrity and high moral character; and seek justice and truth in every case.

    Applicants must submit cover letter, resume and an Employment Application Form .   Employment Application Forms can be found below or are available at the Northwestern District Attorney’s Offices. 

    If you require an accommodation related to a medical condition in order to participate in any phase of the application process please inform the Director of Operations in order to determine what can be done to provide you with an accommodation

    Completed application packets may be submitted via email to martha.murphy.kane@state.ma.us or to Martha’s attention at One Gleason Plaza, Northampton, MA  01060.